TBC Consoles - Creating Space for New TechnologyCreating Space for New Technology
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TBC Consoles

170 Rodeo Drive
Edgewood, NY 11717, USA
phone 1.631.293.4068
fax 1.631.293.4075
info@tbcconsoles.com
sales@tbcconsoles.com
support@tbcconsoles.com


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  • CONTACT US
  • SUPPORT
  • WARRANTY AND RETURNS
  • FREQUENTLY ASKED QUESTIONS
  • TRANSPORTATION INFORMATION

Note that GPS Devices
may not recognize
“Edgewood” in NY. 
For GPS input, our city
is listed as “Brentwood.”
 

TBC Headquarters
170 Rodeo Drive
Edgewood, NY 11717
Phone: 888 CONSOLE / 631-293-4068
Fax: 631-293-4068
Email: info@tbcconsoles.com

For specific inquiries, please contact:
Customer Service      |     Sales      |     Logistics      |     Invoice Request

For helpful trouble shooting information and videos, see the Support and FAQ pages.
If you are attempting to contact someone specific, please visit the Staff section for a list of email addresses and contact numbers.



Submit your email address here to receive information about special TBC promotions, preferred customer sales, product and company news:

Sign up for our Email Newsletter   
For Email Newsletters you can trust.

Privacy is important to us; therefore, we will not sell, rent, or give your name or address to anyone.
At any point, you can select the link at the bottom of every email to unsubscribe, or to receive less or more information.



TBC welcomes your questions or comments about our products and services.  Please call, email or complete the Contact Form for general questions.  The best way to get your support-related questions answered is to send a detailed email to Support@TBCconsoles.com or contact the member of our staff that you have worked with in the past.  

You may also call us directly at 1-888-CONSOLE

The instructions below are offered as a quick resource to help answer your support questions:

Monitor Arm Assembly Instructions
Monitor Arm Assembly Instructions

pdf file – 1.7mb
Rack Rail Specification Sheet
Rack Rail Specification Sheet

pdf file – 251.1kb
TBC Terms and Conditions
TBC Terms and Conditions

pdf file – 77.4kb
Click to Watch the LCD Monitor Arm Adjustment Video
Monitor Arm Adjustment
SmartTrac Assembly Videos
SmartTrac Assembly Instruction Videos
     



TBC Warranty
TBC Warranty

pdf file – 127.2kb
Satisfaction Guranteed
SATISFACTION GUARANTEED
We want to ensure that you are completely satisfied with your TBC product. Please contact us if you are not satisfied in any way and we will work with you. All TBC products go through a QA procedure and are warranted to be free of manufacturing, design, or material defects.

LIMITED LIFETIME WARRANTY
TBC provides a robust warranty on all of its products, including a lifetime warranty on fixed metal structures, and five - ten years on nearly everything else.
 
TBC Return Policy
TBC Return Policy

pdf file – 325kb
RETURN POLICY
We want you to be completely satisfied with your purchase however we understand that sometimes things don't work out. If you have purchased an accessory and would like to return it please follow our guidelines to ensure the smooth processing of your request. This policy does not apply to custom orders or furniture.




General Questions



Questions About an Order



Frequently Used Terms



How do I adjust my
LCD monitor arm?

Click to Watch the LCD Monitor Arm Adjustment Video
Questions about TBC in general

What are TBC’s regular business hours?

TBC’s regular business hours are 9:00 am – 5:30 pm, Monday through Friday. We are closed for the following holidays: Memorial Day, Independence Day, Labor Day, Christmas Eve, Christmas Day, New Years Eve, and New Years Day.



How do I buy from TBC?
Contact us either by email inquiry on our webpage or by sending an email direct to sales@tbcconsoles.com. We typically respond to a message within 1-3 hours of receipt. For immediate assistance, call toll free 1-800-CONSOLE during our regular business hours or contact us through our web interface so that we can provide a quote that is most accurate for your needs.

If you have worked with one of our employees before, please visit our staff page to contact them directly. To get a sense of our products cost, please consult our Trac Series Product Guide. Note that this catalog does not include specialty item or custom products.



Does TBC have a reseller program?
Yes, but only in select regions. Please contact us if you are interested in becoming a TBC reseller or send an email direct to info@tbcconsoles.com.



Does TBC make items not shown on your website?
Yes. TBC’s products are all made-to-order and can be personalized for your needs. Browsing through our galleries will reveal many “non-standard” consoles that were tailored for particular customer needs.

Click here to see our custom gallery.



Does TBC have representation in my country?
TBC Consoles prides itself on a growing international commitment. With distributors on almost every continent we are able to communicate, ship, and install to almost anywhere in the world. For a more detailed understanding of where TBC has representation visit our International page.



What industries does TBC typically supply consoles to?
TBC Consoles supplies Technical furniture to non-profits, corporations and government organizations for a wide variety of applications. Companies have used our consoles any application that requires furniture to be built around technology. We have provided consoles for the radio and television broadcast industry, home video or audio editing, sports stadiums, command and control rooms of all kinds, water treatment plants, power plants, laboratories, hospitals, clinics, imaging centers, security surveillance, transportation logistics, integrated control and safety systems, dispatch and mission critical applications, and more.


Questions about an order

Who is handling my project?

TBC sales are all handled by seasoned Project Managers with decades of experience in the field. If you have worked with a PM before, please visit our staff page to contact them directly. If you are unsure of whom you worked with then please contact TBC directly and reference your project name or quotation number if applicable.



What is the lead time for my project?
The lead time for your project should be specified in your individual quote. If you have specific questions, please contact the Project Manager who you have been speaking with.



How do I track my order?
Upon shipment of an order, TBC will send a delivery confirmation email that includes the destination, list of items included and information on how to track your shipment.

If you did not receive a delivery confirmation email or would like a duplicate sent, please email TBCfrontoffice@tbcconsoles.com with your quote file number. TBC provides shipping contact name and numbers to track orders being delivered via blanket wrap or for installations.

Website links for tracking Parcel or Freight Shipments:
FedEx http://www.fedex.com/us/track/
UPS http://tinyurl.com/cc5b
Conway Freight http://www.con-way.com/en/freight/
Daylight Transport http://www.dylt.com
NE Motor Freight http://nemfweb.nemf.com/ShpTrack.nsf/request



How do I make changes to my order?
Contact your Project Manager immediately and if the change occurs prior to production then a revised quote will be sent as soon as possible.



What is TBC’s return policy?
TBC’s products are all made-to-order and are not returnable unless otherwise specified. If your order was damaged in shipment, please contact us immediately upon delivery so that we can contact the shipping company and provide you with replacement items. TBC stands by its products and our warranty. We encourage clients to contact us immediately if they are at all not satisfied with the end product and we will make it right.



What is TBC’s warranty?
TBC Consoles warrants that its products will be free from defects in materials and workmanship for three years from the date of buyer’s receipt of product. Electric motors are warranted for one year from date of purchase.

During the applicable time period, in an expeditious manner and without charge to the buyer, TBC will adjust, repair or replace any part or item found to be defective. Warranty applies to normal use under normal conditions. TBC shall in no event be liable for incidental or consequential damages.



Frequently Used Terms

Broadcast furniture
Broadcast furniture is the place in which essential video or audio broadcast control equipment is set up. Professional broadcast furniture should be designed with mounting solutions for monitor walls, speakers and mixing boards. We have been perfecting the design usability for contemporary broadcast furniture for over a quarter of a century.

Dispatch console
A dispatch console is a workstation specifically designed for mission-critical communication engineers who act as links to a variety of resources, employees and information. TBC understands that functionality, reliability and intuitive design are essential for dispatch employees to make quick decisions.

Edit suite console
If you are a professional editor then you will need some form of edit suite console. TBC Consoles has designed thousands of difference facilities but the basic design is usually the same. Our goal when putting together a room is to create a workstation that will maximize editor comfort and efficiency.

Ergonomics
Ergonomics is the applied science of equipment design and fitting workplace conditions and job demands to the capabilities of workers.  The intent is to maximize productivity by reducing worker fatigue and discomfort.  Also called human factors engineering, TBC is committed to providing ergonomically correct technical furniture in the form of height adjustable work stations, sit-stand desks, chairs and other accessories with optimal placement of peripheral equipment to ensure correct sight lines to monitor displays and comfortable operator work environments.

Technical furniture
Technical furniture is a term that is commonly used to describe metal and wood-based furniture designed around technology. At TBC, we have been “creating space for new technology” with our technical a Flexible ergonomic workstations for professional editors, medical technicians, dispatch specialists, broadcast video and sound engineers.TBC’s technical furniture includes top quality work benches, editing suites, various sized equipment racks, modular workstations, personalized editing workstations for business and home office applications.



Nearest Airports
TBC is located close to several major airfields in New York. To schedule your visit, please arrange pickup with a TBC representative. Nearest Train Station
MTA Long Island Rail RoadTBC is located less than a mile from Long Island Railroad Deer Park Station, off the Ronkonkoma line.
For a list of departing and arriving times, please contact the Long Island Railroad.

Download the schedule here.